We are apparently rolling out AI to handle support tickets. Keep getting told this is to reduce workloads and not to replace anyone which is obviously bullshit because they would cut staff if there was a reduced workload.
It’s also bullshit because it’s going to create so much extra work for me (2nd line) to unfuck the data damage that customers cause to their systems by blindly listening to the idiot LLM.
As someone often on the other end of this support situation, I just keep asking the AI to connect me to a human until it does. If I couldn’t figure out the way to fix it myself, a glorified autocorrect definitely isn’t going to.
I’m in a similar situation, but ahead of you. Layoffs already happened in January. They’ve recently added a button to turn off AI summaries of emails luckily. The AI prefilled responses are still complete dogshit and no way to turn them off though.
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I literally talked to people like that.
We are apparently rolling out AI to handle support tickets. Keep getting told this is to reduce workloads and not to replace anyone which is obviously bullshit because they would cut staff if there was a reduced workload.
It’s also bullshit because it’s going to create so much extra work for me (2nd line) to unfuck the data damage that customers cause to their systems by blindly listening to the idiot LLM.
As someone often on the other end of this support situation, I just keep asking the AI to connect me to a human until it does. If I couldn’t figure out the way to fix it myself, a glorified autocorrect definitely isn’t going to.
I had one for a phone call, I kept confusing it until it connected me to a human.
Apparently they don’t understand postcodes read as “Alpha Bravo 1 2 Charlie 3 4”
That is kind of funny, sure it parses human speech but when you use the method for communicating letters and numbers very clearly, it breaks.
I’m in a similar situation, but ahead of you. Layoffs already happened in January. They’ve recently added a button to turn off AI summaries of emails luckily. The AI prefilled responses are still complete dogshit and no way to turn them off though.
We already had 1 round of redundancies about 18 months ago. The wankers up top said while we were profitable we needed to be more profitable.
sorry but the picture is failing to load on my end
It really doesn’t need to be a picture.
Yes, but if you try to make a text post, the browser AI agent doesn’t know how to help you and guide you into posting an image instead…
😂 nice