Hackers Used Meta’s AI Support Bot to Seize Instagram Accounts – Krebs on Security

Even before “AI” in the way we think about it today became a thing, I recognized that Google and Facebook were poorly attempting to automate support and moderation. But, they were cudgels when a scalpel was needed. 15 years later, LLM managed to make it worse somehow.

Jesus. Nobody asked for all this AI

Meta’s Andy Stone said on Twitter/X that the issue had been resolved

I’m guessing the translation of this is that someone added “DO NOT link new e-mails to accounts when resetting passwords.” to the initial prompt. And maybe threw in a few more “Do not hallucinates.” and “No whammies!” just for good measure.